These General Terms and Conditions(GTC) govern the relationship between AIX s.r.o. (hereinafter the "Seller") and customers (hereinafter the “Buyer(s)”).
The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods AIX s.r.o.
AIX s.r.o., IČO 26754932, with its seat in Lukavecká 1732, 193 00 Prague 9, Czech Republic.
The Buyer is End User or Businessman. The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, companys logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address).
Bank account number for Czech Republic: 2000205494/2010
Bank account number for Slovak Republic: 2700205495/8330
Bank account number for international payment:
Issuing Bank: Fio banka, a.s.
Account No.: 2700205495
Bank code: 2010
International account number format is sent by e-mail to the Buyer with the price of postage and packing according to the applicable fare transport services.
Variable symbol is identical to the ID of your order, you receive the confirmation e-mail. Paid goods will be prepared and immediately sent after receipt of your payment.
a) cash payment at the cash desk
b) payment via COMGATE payment gateway
c) payment by money transfer (bank payment order)
d) cash on delivery (just for Czech and Slovak republic)
Goods remain the property until full payment of the seller.
over 120€ ... free delivery service (only for CR)
over 200€ ... 3% discount
over 400€ ... 5% discount
over 800€ ... 7% discount
over 2.000€ ... 10% discount
over 3.600€ ... 12% discount
over 6.000€ ... 14% discount
over 12.000€ ... 16% discount
Goods can be collected only by a person, who must sufficiently identify himself with a valid identity card or with a valid passport.
Goods can be send to the Buyer by a shipping company General Parcel Czech or by Czech post. The shipping company guarantees the delivery of the shipment anywhere in CR within 1-3 working days. Delivery time is between 8 a.m. – 5 p.m. Seller reserves the right to grant an extension in special cases arising from force majeure or in cases where no objective reasons can be made in the expected delivery time. In this case, the customer will be notified. Seller reserves the right to refuse an order in case of speculative nonstandard composition or quantity.
1. Place of delivery is the address, which the Buyer states in the order form (shipping address).
2. Part of the order goods is the invoice – further on referred as warranty certificate.
Before accepting the shipment from the forwarder the Buyer is obliged to check the state and condition of shipment (number of packages, damage of box) as per the accompanying delivery note and to refuse to accept incomplete or damaged shipment. Damaged or incomplete shipment must be reported without any delay to e-mail address firstname.lastname@example.org. Damage Protocol has to be signed with the forwarder and sent via fax or e-mail to the Seller. If the Buyer accepts the shipment by signing the documents of the forwarder, he has no right to make a subsequent warranty claim on the damaged or incomplete shipment.
Price of shipping (only in CR):
to 3 000 CZK ... the price of delivery service is set in current price list valid for the day of order
over 3 000 CZK ... free delivery service
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it were delivered via forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
Goods sent and delivered on the Sellers address must be in original packaging, undamaged, complete(including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on cash collection delivery basis – it will not be accepted. We recommend you to insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back. If all the above conditions for returning of goods are met your money for the goods will be send by a bank transfer on your account in 30 days after the goods have been received by AIX at the latest.
Conditions of warranty on goods are governed by Sellers Warranty Claim Policy and by legal regulations in force in the Czech Republic.
These General Terms and Conditions are effective and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without previous notice.