Business Conditions


These General Terms and Conditions(GTC) govern the relationship between AIX s.r.o. (hereinafter the "Seller") and customers (hereinafter the “Buyer(s)”).


I. The General Terms


The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods AIX s.r.o.

The Seller

AIX s.r.o., IČO 26754932, with its seat in Lukavecká 1732, 193 00 Prague 9, Czech Republic.

The Buyer

The Buyer is End User or Businessman. The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, companys logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.


II. Confidentiality and protection of information


Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of  name  and shipping address).


III. Order processing


  • All orders are considered binding.
  • The Seller is entitled to change this price in view of actual situation on the market and depending on the foreign currency exchange rate development.
  • We recommend the Buyer to reported accurate and truthful information to the order form. The Seller will confirm the order by e-mail message, in which you have the last chance to check the accuracy of the completed data. If you find any mistakes contact us immediately.
  • The Seller reserves the right to correct the price of the goods before sending the goods, if he finds that the goods were offered at the wrong price. In this case, he must inform the Buyer of the correct price and buyer must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be canceled by the Seller.
  • If the prices of the goods are changed during the processing and sending, Buyer will get the goods for the price valid in made order.
  • Seller reserves the right contact the Buyer by phone or email to verify or clarify the order, in case of a higher order value, any missing or inaccurate data, etc.   


IV. Payment Terms


Bank account number for Czech Republic: 2000205494/2010

Bank account number for Slovak Republic: 2700205495/8330

Bank account number for international payment:

   Issuing Bank: Fio banka, a.s.
   IBAN: CZ3720100000002700205495
   Account No.: 2700205495
   Bank code: 2010

International account number format is sent by e-mail to the Buyer with the price of postage and packing according to the applicable fare transport services.

Variable symbol is identical to the ID of your order, you receive the confirmation     e-mail. Paid goods will be prepared and immediately sent after receipt of your payment.

Payment Terms:

a)        cash payment at the cash desk

b)        payment via COMGATE payment gateway

c)        payment by money transfer (bank payment order)

d)        cash on delivery (just for Czech and Slovak republic)


Goods remain the property until full payment of the seller.

Discount conditions:

For ordering:

over 120€      ...        free delivery service (only for CR)

over 200€      ...        3% discount

over 400€      ...        5% discount

over 800€      ...        7% discount

over 2.000€   ...        10% discount

over 3.600   ...        12% discount

over 6.000   ...        14% discount

over 12.000 ...        16% discount

NOTICE: Discount do not apply to sale itemsspecial offer and goods in quantitative discounts.

V. Terms of delivery

Personal pickup:

Goods can be collected only by a person, who must sufficiently identify himself with a valid identity card or with a valid passport.


Delivery through a shipping company:

Goods can be send to the Buyer by a shipping company DPD or by JAPO transport. The shipping company guarantees the delivery of the shipment anywhere in CR within 1-3 working days. Delivery time is between 8 a.m. – 5 p.m. Seller reserves the right to grant an extension in special cases arising from force majeure or in cases where no objective reasons can be made in the expected delivery time. In this case, the customer will be notified. Seller reserves the right to refuse an order in case of speculative nonstandard composition or quantity.

1. Place of delivery is the address, which the Buyer states in the order form (shipping address).

2. Part of the order goods is the invoice – further on referred as warranty certificate.


Before accepting the shipment from the forwarder the Buyer is obliged to check the state and condition of shipment (number of packages, damage of box) as per the accompanying delivery note and to refuse to accept incomplete or damaged shipment. Damaged or incomplete shipment must be reported without any delay to e-mail address holdsmarket@aix.cz. Damage Protocol has to be signed with the forwarder and sent via fax or e-mail to the Seller. If the Buyer accepts the shipment by signing the documents of the forwarder, he has no right to make a subsequent warranty claim on the damaged or incomplete shipment.


Price of shipping (only in CR):

to 3 000 CZK    ...     the price of delivery service is set in current price list valid for    the day of order

over 3 000 CZK       ...         free delivery service


VI. Withdrawal from the Contract


According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it were delivered via forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:

Goods sent and delivered on the Sellers address must be in original packaging, undamaged, complete(including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on cash collection delivery basis – it will not be accepted. We recommend you to insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back. If all the above conditions for returning of goods are met your money for the goods will be send by a bank transfer on your account in 30 days after the goods have been received by AIX at the latest.


VII. Warranty


Conditions of warranty on goods are governed by Sellers Warranty Claim Policy and by legal regulations in force in the Czech Republic.


VIII. Final provisions


These General Terms and Conditions are effective and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without previous notice.


AIX s.r.o.

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